Video calling has transformed how families stay connected across distances. Whether your grandchildren live across town or across the country, you can see their faces, watch them grow, and be part of their daily lives. This guide walks you through everything you need to know to start video calling today.
What You Need to Get Started
Video calling requires just a few basic things:
- A device with a camera: Smartphone, tablet, laptop, or desktop computer with webcam
- Internet connection: WiFi or cellular data (WiFi is recommended for better quality)
- An app: Most are free to download and use
- Good lighting: Sit facing a window or lamp so your face is well-lit
Best Tip
If possible, use a tablet instead of a phone. The larger screen makes it easier to see faces, and you can prop it up hands-free.
Choosing the Right App
The best app depends on what devices your family uses. Here's a comparison:
FaceTime
Best for: Apple users
- Built into iPhones and iPads
- No account setup needed
- Excellent video quality
- Only works Apple-to-Apple
Zoom
Best for: Any device
- Works on all phones, tablets, computers
- Can call multiple people at once
- Free version is unlimited for 2 people
- Requires creating an account
Best for: International calls
- Free calls anywhere in the world
- Uses your phone number
- Also great for texting and photos
- Works on most smartphones
Setting Up FaceTime (iPhone/iPad)
If you and your grandchildren have iPhones or iPads, FaceTime is the easiest option:
- Open the FaceTime app - Look for the green icon with a white video camera
- Tap the plus (+) button - This starts a new call
- Type in their name or phone number - If they're in your contacts, just type their name
- Tap the green Video button - This starts the call
- Wait for them to answer - You'll see yourself in a small box until they pick up
Setting Up Zoom
Zoom works on any device, making it perfect for families with mixed devices:
- Download Zoom - Go to the App Store (iPhone/iPad) or Google Play Store (Android)
- Create a free account - Use your email address
- Open Zoom and sign in
- Tap "New Meeting" - This creates a video call room
- Tap "Invite" at the bottom - Send the link to your grandchild's parents
- They click the link - And join your call automatically
Helpful Tip
Ask your grandchild's parents to help set up the first call. Once it's working, you'll be able to do it yourself from then on.
Making Your First Call
Here's how to have a successful first video call:
Test Your Setup First
Call a friend or family member before calling the grandkids. Make sure your camera and microphone work.
Find Good Lighting
Face a window or lamp. Don't sit with a window behind you, or you'll look like a silhouette.
Position Your Camera
Hold the device at eye level or prop it up on a stand. Looking up into a camera is unflattering.
Speak Clearly
There might be a tiny delay. Speak at a normal pace and wait for responses.
Fun Activities to Do on Video Calls
Keep grandkids engaged with these activities:
- Read a story together: Hold up a picture book to the camera
- Show and tell: Ask them to show you their toys, artwork, or pets
- Cook together: Make the same recipe at the same time
- Play games: Try "I Spy," 20 Questions, or online games like Scrabble
- Watch them practice: Piano recitals, sports practice, or dance moves
- Virtual tours: Show them your garden, house, or neighborhood
Troubleshooting Common Problems
They can't hear me
Solution: Check that your microphone isn't muted. Look for a microphone icon with a line through it and tap it to unmute.
They can't see me
Solution: Make sure the camera is enabled. Look for a camera icon with a line through it. Also check that nothing is covering your camera lens.
The video is choppy or freezing
Solution: Move closer to your WiFi router, or turn off video and do an audio-only call. Close other apps that might be using internet.
Can't figure out how to end the call
Solution: Look for a red button, usually at the bottom of the screen. Tap it to hang up.
Setting Up Regular Call Times
The secret to staying connected is consistency:
- Schedule weekly calls: Same day, same time works best
- Consider time zones: If they live far away, find a time that works for both
- Keep calls short for young children: 10-15 minutes is perfect for toddlers
- Be flexible with teenagers: They might prefer quick, spontaneous calls
You've Got This!
Millions of grandparents video call their grandchildren every day. Once you do it a few times, it becomes second nature. The joy of seeing their faces is worth any initial learning curve.
Next Steps
Ready to make your first call? Here's what to do:
- Decide which app to use (ask what your grandchildren's family already uses)
- Download the app and create an account if needed
- Do a test call with another adult family member
- Schedule your first grandchild video call
- Enjoy watching them grow, no matter the distance!